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CITGO Petroleum Corporation | Company Profile, Marketing Contacts, Media Spend, Brands

CITGO Petroleum Corporation, headquartered in Houston, TX, is engaged in the refining, marketing and transportation of petroleum products, including gasoline, diesel fuel, jet fuel, petrochemicals, lubricants, asphalt and refined waxes, mainly within the continental United States east of the Rocky Mountains. The company's transportation fuel customers include CITGO branded wholesale marketers, convenience stores and airlines located east of the Rocky Mountains.

Main Telephone (832) 486-4000
Main Fax (832) 486-1814
Primary Address
1293 Eldridge Parkway
Houston, TX 77077

CITGO Petroleum Corporation Contacts

Contacts (5/10)
Name Title State
Alan F. Assistant Vice President, Supply & Marketing TX
Sample of Associated Brands
Email: *****@*******.***
Main Phone: (832) 486-4000
Direct Phone: *** **** ***   ext: ****
Direct Fax: *** **** ***
Assistant Name: ** **** ***
Assistant Phone: *** **** ***
Address: 1293 Eldridge Parkway
Houston, TX

Deborah S. Manager, Customer Service TX
Steve R. Manager, Product Sales TX
Angela S. Manager, Marketing TX
Susan E. Manager, Brand - Southern Region TX

Media Spend

Media Spend Summary
Media Spend Channel

Associated Brands

Brand Media Spend
CITGO Citcear Lubricant *
CITGO Citguard Motor Oil *
CITGO Lithoplex Greases *
CITGO Pacemaker Gas Engine Oil *
CITGO Superguard Motor Oils *

Agency Relationships

Brand Agency Service From To
***** ******** ***** *** *** media buying & planning unknown present
***** ********* ******* *** media buying & planning unknown present
***** ********* *********** *** / **** multicultural 2004 present
***** ********* *********** *** media buying & planning unknown present
***** ********* *********** ********** ***** AOR - digital 2011 present

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Citgo Petroleum cleans up its act

The Story
Citgo Petroleum Corporation plans to air television spots and buy full-page ads in large newspapers to help polish the image of the Venezuela-owned company, according to The New York Times.
The gas refiner is wholly owned by the country of Venezuela, whose leader recently vilified U.S. president George W. Bush. In an address to the U.N., Hugo Chavez called the president a “devil” and continued his criticism of the United States and its policies.
Not long after Chavez's tirade, 7-Eleven Inc. decided to drop Citgo as a supplier of gasoline. The chain denied the move had anything to do with Chavez, but not many observers doubt their explanation. Some critics planned to boycott Citgo’s gas stations and organize protests. In short, Citgo’s image took a beating.
The Research
To answer the criticism, Citgo embarked on a brand-boosting campaign that included big newspaper buys.
The full-page ads – designed by Kansas City, Mo.-based Barkley – ran in USA Today, the New York Times and several other papers. They were presented as a letter from Feliz Rodriguez, chief executive, with the headline “Citgo Sets the Record Straight.” The ads detailed the canceled 7-Eleven contract, Citgo’s track record as a big employer of Americans, and its exemplary corporate citizenship.
According to Jennifer Moos, general manager of brand development at Citgo, the company feels like it has survived any Chavez-related fallout. Sales haven’t fallen off precipitously and the threatened boycotts and protests never materialized.
Nevertheless, Moos said the company plans to continue its image-building campaign through the end of March.
According to The List database, Kansas City, Mo.-based Barkley (formerly Barkley Evergreen & Partners) is Citgo’s agency of record, an account held since 1998.
According to Nielsen Monitor-Plus, Citgo spent about $11.5 million on media last year. About $3.5 million was spent on national magazine advertisements and $2.8 million went to spot television ads.
The Direction
Barkley appears to have the hold on Citgo’s current image-building campaign. However, public relations agencies and agencies with experience handling corporations with tarnished images may want to approach Citgo. Few people realize Venezuela owns Citgo – and the company should aim to keep it that way.